Notice Availability: This notice is available in English. You may request it in any language listed in the Eighth Schedule to the Constitution of India by writing to ops@ventel.in.
Ventel is operated by Venera Software Private Limited, the registered company, with its office at 21 Princep Street, 3rd Floor, Kolkata 700072, West Bengal, India ("Ventel", "we", "us", or "our"). Ventel is committed to protecting the privacy, confidentiality, and security of personal data collected from registered clients, drivers, fleet operators, and users of the Ventel telematics platform. All processing of personal data is carried out strictly in accordance with applicable data protection laws, rules, and statutory transport sector mandates.
1. Personal Data Collected → Purpose
The table below outlines each category of personal data collected, specific data elements, and the specified processing purpose.
| Personal data category | Personal data collected | Purpose of processing | Basis of processing |
|---|---|---|---|
| Identity & contact information | Name, email, phone (mobile number), organization name, login credentials | Account and support (user authentication, support tickets, administrative notices) | Performance of agreement / consent |
| SIM & connectivity identifiers | SIM ICCID, IMSI, MSISDN, IMEI, APN configuration, cellular telemetry signaling | Connectivity management (SIM provisioning, M2M network data transmission, carrier diagnostics) | Performance of agreement |
| Billing details | Billing address, GSTIN, payment transaction records, tax invoices | Invoicing (payment processing, plan subscriptions, tax reporting, statutory accounting audits) | Legal obligation (Companies Act / GST Act) |
| Technical, session & consent audit logs | IP address, browser user-agent, session tokens, consent records (userId, purposes, noticeVersion, timestamp, channel, withdrawal records) |
Platform security, fraud prevention, session regulation, and statutory compliance auditing | Legal obligation / regulatory compliance |
2. How to Withdraw Consent
"You can withdraw consent at any time from Profile → Privacy settings or by writing to ops@ventel.in. Withdrawal is as easy as giving consent."
Consequences of withdrawal. When you withdraw consent, the processing of your personal data for specified purposes will cease. In accordance with statutory requirements:
- Your account status will be updated to Deactivated / Suspended, and real-time GPS tracking and associated telematics features will be disabled.
- A formal timestamp record of withdrawal (
withdrawnAt) will be committed to the database consent audit trail for regulatory compliance. - An automated notification will be dispatched to our Data Protection Officer (DPO) and Grievance Redressal Officer (GRO).
3. Data Retention Periods
Ventel retains personal data only for as long as necessary to fulfill the specified processing purposes or to comply with statutory legal obligations.
| Data category | Retention period | Operational & legal rationale |
|---|---|---|
| User account & profile records | Duration of active subscription + 3 years | Account administration, contract enforcement, and commercial dispute resolution. |
| Financial, billing & tax invoices | 7 years from end of relevant financial year | Statutory mandate under the Indian Companies Act, 2013 and Goods and Services Tax (GST) laws. |
| Consent & withdrawal audit logs | 5 years after consent withdrawal or account closure | Demonstrating compliance during regulatory audits. |
4. Privacy Rights (including Right to Nominate a Person)
- Right to access information. You have the right to obtain a summary of personal data processed and the identities of all Data Processors with whom your data has been shared.
- Right to correction & erasure. You may request the correction of inaccurate personal data, completion of incomplete data, or erasure of data no longer necessary for the specified purpose.
- Right to nominate a person. You have the right to nominate any individual who shall, in the event of your death or incapacity, exercise your rights as a Data Principal. To register or update a nomination, write to ops@ventel.in.
- Right of grievance redressal. You have the right to readily available means of grievance redressal provided by Ventel in respect of any act or omission regarding personal data.
5. Grievance Redressal and Complaint Procedure
Ventel has established an internal grievance redressal mechanism headed by our designated Data Protection Officer (DPO) and Grievance Redressal Officer (GRO).
Grievance Redressal Officer (GRO) / DPO
ops@ventel.in Acknowledgement within 48 hours. Resolution within 30 days."If you are not satisfied with our response to your grievance, you may complain to the Data Protection Board of India."
6. Security Architecture & Cookie Policy
Ventel stores all personal data on secure servers hosted in India, protected by robust firewall configurations, intrusion detection protocols, and end-to-end encrypted transport (TLS 1.3). User credentials are irreversibly hashed with cryptographic salts.
Ventel uses cookies exclusively for secure session token regulation and storing user interface preferences. We do not deploy third-party advertising cookies, and personal telemetry data is never sold or commercialized.
© 2026 Ventel. All rights reserved. Registered under Indian laws.
Ventel telematics platform · Privacy and data protection notice